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Frequently Asked Questions


Our store

Q: Where are you located?
A: Our store is located in Romania, Bucharest.

Q: Do you have a physical store also?
A: At the moment, we work just online.

Q: Do you have any Contact information?
A: Yes, we do. You can find our phone number in the "Contact Us" section.

Q: I want to place an order over the phone but can you tell me the number of the department that is in charge?
A: We do not currently have a system to accept phone orders. Our website is very easy to use and you can place your order without any problems.

Q: I want to read the Terms and Conditions of Use. Where can I find them?
A: You can read all about our terms and conditions of user by clicking here.

Products

Q: What are you selling?
A: We are selling ready-to-vape e-liquids in different flavors.

Q: Do you have warranty for your products?
A: We can't provide any warranty for the flavors because it's a matter of taste and preferences. If you don't like the Black Lemon, for example, because it's not your taste, we can't change that flavor.


Q: Does Tuscan Liquid's available e-liquids contain tobacco?
A: No, but they do contain nicotine derived from tobacco.

 

Q: What nicotine level do you use for your e-liquids?
A: The nicotine level is available for every product in your shop. Check the descriptions.

 

Q: Can I write a review about a product from your shop?
A: Yes, you can. Every product has a Review tab where you can say your oppinion about a product and where you can see other customer's comments about that e-liquid.

 

Payments, Orders and Shipments

Q: What payment methods do you have?
A: We have the PayPal and the BankWire as method payments.

Q: What are the shipping methods and what are the prices?
A: All orders are sent with DPD Courier.

Q: I see that my order has been shipped. How can I track it?
A: You will receive the tracking number as soon as your package has been sent.

Q: I've placed an order and I want to know what is the status of it. How can I do that?
A: After the payment, your order will be entered in preparation and the status of it will be changed in "Preparation in Progress". You will receive this information by e-mail. The process is the same when we change your order status as "Shipped".

Q: How can I make some changes to an order I've already placed on your shop?
A: Any modifications to an order must be submitted to us via info@tuscanliquid.com as soon as you can. We can do those changes but we recommend to be careful when you place your order because it may be possible that we can't do that change on that day. Always double-check the products that are in your cart.

Q: What should I do if I found a mistake in my order?
A: If you see that is something wrong with your order please contact us at info@tuscanliquid.com and tell us what is the actual problem. We didn't find any problem that we couldn't solve.

Help

Q: I've tried some of your e-liquids but they have a burnt or bitter taste to it. It's something wrong with the flavor?
A: An e-cigarette has many different parts including the e-liquid used in it. If you experience a burnt or a bitter taste while vaping, we found this is most often due to the hardware rather than the e-liquid. When something like this happenes you may want to try a new cartridge. If you use an atomizer you may want to try a new one, as these will eventually become hard to use.

Q: I really like the taste of the e-liquid but I'm having difficulties with low amounts of vapor using this particular e-liquid. What should I do?
A: This kind of trouble is caused by the flooding or overfilling the cartomizer/atomizer with that e-liquid. All you have to do is to get a fresh cartomizer/atomizer and refill it again but be careful to not overfill.

Q: I bought some e-liquids from you and I want to know how should I store them.
A: Please make sure to always store the bottles that you have bought in a cool, dry and dark place. Exposure to sunlight can damage the e-liquid and cause the discoloration to the e-liquid.

Q: Do you have any expiration date for the products from your store?
A: Yes, we do. Every piece of product has an expiration date.

Q: Do you have proper storage conditions for your flavors?
A: We keep our flavors, bases and ingredients in perfect storage conditions. In order to keep the taste of a flavor intact we store them at certain temperatures and the risk of changing their proprieties is zero.

 

Miscellaneous

Q: I want to become a reseller. What should I do?
A: TuscanLiquid.com provides wholesale prices for the resellers. If you want to apply for our Wholesale Program you have to e-mail us at info@tuscanliquid.com with informations such as name, country, website or/and store location(s).